Bonus Terms and Account Rules at Rainbet

Account rules at Rainbet Casino

Registering with Rainbet Casino takes under two minutes: we ask for an email address, a unique username, a password, and confirmation of our terms and the player's age. The minimum age is 18, or the legal gambling age in the player's jurisdiction if that is higher. Accounts are verified through Sumsub in a three-step process carried out at sign-up and again during certain transactions, requiring a government ID with all corners visible plus a selfie holding that ID.

Prohibited conduct

We run PEP, adverse media and sanctions screening through Sumsub, and crypto deposits and withdrawals are checked with Elliptic blockchain analytics. Where enhanced due diligence is required, we may apply temporary restrictions to an account while checks are completed, and we reserve the right to restrict or suspend accounts where continued play could cause harm.

We keep KYC documents and transaction records for 10 years, in line with our AML framework. Players managing their login details or recovering access can do so through account sign-in, where password recovery is handled directly.

Bonus clauses that apply to the welcome offer

The welcome offer of 250% up to £2,100 plus 60 free spins follows specific conditions, and players choose between two structures before their first deposit.

• Three-deposit path: 100% match plus 20 free spins on deposit one, 50% plus 20 free spins on deposit two, and 100% plus 20 free spins on deposit three, totalling 250% and 60 spins.
• Wagering requirement: 40x on the wager-lock path, with a minimum deposit of £30 and a maximum bet of £700 while the bonus is active.
• Excluded games: slots from Hacksaw Gaming and Nolimit City do not count toward the bonus or its wagering.
• Free spins: all 60 are locked to Pragmatic Play's Sweet Bonanza, with winnings routed to the promo balance under the same 40x wagering, and only available where Pragmatic Play operates.
• No-wager-lock path: up to 100% match on the first deposit, releasing gradually as the player bets, at a rate between 1% and 20% of the stake.
• Unclaimed bonuses: if a deposit bonus is not credited automatically, we ask players not to place any bets and to contact live support so it can be added manually; betting first forfeits it.

Full terms for each tier are set out on our welcome bonus page.

Verification, complaints and account closure terms

Proof of address is checked electronically against two databases; if that check fails, we ask for a utility bill, government letter or bank statement dated within the last three months. Where source of funds is requested, we accept employment documents, business ownership records, inheritance papers or investment statements. All transaction monitoring runs across three tiers: automated AI checks, employee review and manual audits.

Complaints must include full name, contact details, a detailed description, supporting documents and a preferred resolution, sent through our dedicated complaints channel. We acknowledge within 2 business days, give an initial response within 10 business days, and escalated cases can take up to 30 days for a final determination through our Compliance Manager; the process is explained on our complaints page.

Self-exclusion can be set for a chosen period or made permanent, and once confirmed it cannot be reversed early. After a self-exclusion period, the account stays closed for a mandatory 90 days before permanent closure can be requested.